Netflix HTP 998 Won’t Let You Stream: 7 Ways To Fix This

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By Ryan Robinson

Seeing the “Netflix HTP 998” error message can be incredibly frustrating when all you want to do is binge-watch your favorite show. This commonly occurs when there are connectivity issues preventing your device from accessing Netflix’s server. Fortunately, there are several troubleshooting methods you can try to resolve this pesky streaming error. This guide will explore what causes the Netflix HTP 998 error and provide solutions to get you back to streaming ASAP.

What Does “Netflix HTP 998” Error Mean?

The Netflix HTP 998 error is often accompanied by a message stating:

“We’re having trouble accessing these titles for you right now. Please try again later.”

Essentially, this means your device is unable to connect to the Netflix servers and access their library of movies/TV shows.

This usually indicates one of three main connectivity issues:

Issues Connecting to the Internet

Your mobile device or smart TV may be having trouble maintaining a steady internet connection. This can prevent communication between your device and Netflix’s servers.

Problems with the Netflix Mobile App

Netflix HTP 998

Glitches within the Netflix mobile app itself can also lead to the HTP 998 error. Resetting the app’s saved data often resolves these kinds of inconsistencies.

Device Configuration Issues

Distorted device settings can affect your ability to stream content. Performing a power cycle helps to reset any problematic configurations.

7 Methods to Resolve the Netflix HTP 998 Error

If you find yourself staring at that foreboding “HTP 998” error screen, try the following solutions:

1. Restart Your Device

Restarting your computer, mobile device, or smart TV essentially performs a “hard reset”, clearing any temporary glitches that may be preventing connectivity:

  • Unplug device and press & hold power button for 60 seconds to discharge residual power
  • Leave unplugged for 1 additional minute
  • Plug device back in and turn on
  • Try accessing Netflix again

2. Reset Your Home Network

Issues within your WiFi network can also cause connectivity problems. Reset your home network by:

  • Powering down modem + router for 30 seconds
  • Turning devices back on and confirming modem does not have any new blinking lights
  • Attempting to reconnect to Netflix once modem has completed reboot

3. Improve WiFi Signal Strength

  • Position router in a central location at least 3-5 feet off the ground to optimize signal dispersion
  • Move other devices like cordless phones/microwaves farther away to minimize wireless interference
  • Try connecting another device to Netflix to determine if issue lies with particular device vs network itself

4. Reinstall the Netflix App

Deleting and re-downloading the Netflix app essentially provides it a “clean slate” which often remedies glitchy behavior:

  • Open Play Store/App Store
  • Search “Netflix”
  • Tap “Uninstall” to delete app + data
  • Reinstall fresh copy of app & sign-in

Note: Uninstalling will erase any downloaded shows/movies

5. Clear Netflix App Data/Cache

Accumulated app data and caches can sometimes get corrupted. Wiping this data forces the app to rebuild necessary files:

  • Open device Settings > Applications > Netflix
  • Tap Storage
  • Tap “Clear Cache” and “Clear Data”
  • Re-launch Netflix app

Note: Clearing data erases downloaded shows/movies

6. Double Check Date/Time Settings

Believe it or not, something as simple as incorrect date/time values can actually cause the HTP 998 error:

  • Go to Settings > System > Date & Time
  • Enable “Use network-provided time”
  • Enable “Use network-provided time zone”
  • Try Netflix again

7. Contact Your ISP

In rare cases, your internet service provider may be throttling connectivity to Netflix. Contact them to determine if any restrictions have been placed on streaming media services.

Why Does HTP 998 Error Persist Despite Solid Connection?

Sometimes you may still encounter the pesky HTP 998 error even when your internet connection seems perfectly fine. Here are a few things that could be the culprit:

  • VPN Interference: Netflix actively blocks most VPN connections. If your VPN is enabled, disable it and reconnect to Netflix.
  • Transient Signal Disruptions: Brief hiccups in your internet connection can falsely trigger the HTP 998 message even when service resumes shortly after. Try refreshing your browser or app to re-establish the handshake.
  • ISP Throttling During Peak Hours: Some providers deliberately slow down bandwidth-intensive services like Netflix during high-traffic periods. Check with your ISP to see if they admit to scheduling any “bandwidth management.”.


Dealing with error codes can quickly suck the joy out of movie night. Fortunately, the Netflix HTP 998 issue can typically be resolved through some simple home network troubleshooting. Reset devices, boost signal strength, reinstall apps like tiktok, and verify settings to get your streaming back on track. Persistent connection issues may require contacting your ISP to investigate further. Here’s to successfully Fixing out that error message and resuming your binge session!